everything handmade 6 generations of craftsmanship

self-designed shoes durable and comfortable

Complaint procedure

Find out what to do if you have a complaint
If you have a complaint, we kindly ask you to first contact our webshop via telephone number +31 (0) 70 20 40 121. or send an e-mail to [email protected] We will answer complaints that we receive via e-mail on working days within 24 hours. In the unlikely event that this is not possible due to crowds, we will answer it within 3 working days at the latest
We advise you to first report complaints to us by emailing [email protected] If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with a 3rd party yet, you are free to deposit your complaint via the European Union platform.

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Contact

Huykman & Duyvestein
Zilverstraat 21
2544 EJ Den Haag
[email protected]
+31(0)70 20 40 121

KvK 71334270
BTW 8586.74.385.B.01