Frequently Asked QuestionsFind answers to the most common questions
How to order
Exchange & return
How to order
How can I see if an item in my size is still in stock?
By clicking on the desired size, it is in stock. If you can not select it, it is not available in our inventory.
How do I find out how a shoe fits?
In the size chart you can see how big the shoe is. The shoes, unlike other lux men’s shoes, are spacious. You can also see how you determine the right size in one of our how to videos. Click HERE if you want to know how to determine the size.
How is the heel height measured?
All our leather heels are 20mm high.
How can I place an order?
You can easily and quickly order in our webshop. You place the desired item in your shopping basket by clicking on the button ‘In shopping cart’. Here is an overview of your order. By agreement you will proceed to Molly payments, our paying agency. When you have successfully completed your order, you will receive an e-mail from us with your order confirmation. When we send your order, you will also receive a confirmation via e-mail. This e-mail contains a Track & Trace code from PostNL with which you can track your order
Can an item be sold out after my order?
Unfortunately, it sometimes happens that the item ordered by you was sold at the same time. Of course we do everything we can to prevent this and to deliver you the desired item.
What payment options are there?
When you place an order, you can choose from the following payment options: iDEAL, CreditCard, PayPal. Your payment is handled by payment system.
What is Ideal?
iDEAL is online payment via your own home banking system. Participating banks in the iDEAL banking system are ABN AMRO, Fortis, ING, Rabobank, SNS Bank, ASN Bank, Knab, Regiobank, Triodos bank and Van Lanschot. With iDEAL you pay in your trusted internet payment environment based on specific security methods of your own bank.
What is PayPal?
PayPal is a worldwide used payment method, which is linked to your e-mail address (es). By entering your e-mail address and the corresponding security code you can transfer money from your PayPal account or deposit it to your PayPal account. With your PayPal account you can make the payment. For this you need a PayPal account / account, which you can open at www.paypal.nl. Opening a PayPal account is free, safe and reliable. PayPal accounts are available for both companies and consumers.
What is the delivery time of my order?
We ship your order within 1 to 3 business days after the order date. After our careful quality control PostNL delivers your order to the delivery address you specify. With a delivery address outside the Netherlands, the delivery can take a few days longer. For articles that are in stock at our central warehouse: on working days before 15:00, the next day at home. When you select the desired size for an item, the delivery time appears here. This way you can see if the item can be delivered the next day.
Are there any costs associated with my order?
We do not charge shipping costs for shipping within the Netherlands of your ordered items. However, if your order only consists of items with a discount of 50% or more, we charge € 6.95 as a contribution to the shipping costs. In addition to the Netherlands, we deliver abroad. The orders for foreign countries are delivered via DHL to the delivery address specified by you. For shipping abroad, just like shipping in the Netherlands, the order is shipped within 1-3 working days and then delivered to your home within a few days. Here a different rate applies depending on the country where the order is delivered. Will I receive a confirmation of my order? You will receive 3 e-mails from us regarding your order, making it very important that you provide the correct e-mail address. The first e-mail contains your order confirmation, in which the order procedure is confirmed and the receipt of your order. When your order is shipped, you will receive an e-mail with the Track & Trace code, so that you can follow the package. Finally, you will receive an e-mail with the invoice of the order. Note: this order confirmation is also your proof of payment. We advise you to save and / or print it out.
Who delivers my order?
PostNL delivers your order to the delivery address specified by you. Since PostNL has the largest network for letters, parcels and e-commerce in the Benelux, we are almost always assured of a quick, easy and correct delivery of your order. When delivering your order you must sign for receipt so that the right person receives the order. Unfortunately, the order could not be accepted by neighbors. If you are not at home to receive the order, PostNL offers the package the next working day or Saturday again. If the package is not be delivered for the second time, you can pick up the order at the nearest post office. We work with DHL for orders abroad. For European countries there may be shipping costs tied to the shipment, an overview of this can be found at “Are there any costs involved in sending my order?” under the heading “Shipping”.
Exchange & return
Can I return my order?
If the article does not meet your expectations, you can use your right of withdrawal within 14 days of receipt. After this notification you still have 14 days to return the product. You will receive the European model form (return form) with your order and can be used if desired. We request that you fill in the return form that is included with your order, filled in with the return shipment and clearly state whether you want the amount paid back to be refunded. On the return form you will find the return address label that you can use to return the item.
You can hand over your package to an agency of PostNL, where the package is provided with a 3S code. With this code it is possible for you to follow the shipment process of the package via the website your.postnl.nl. This way you can see when the package has arrived at the destination.
When you return your order or have indicated to send it back, you will receive the full purchase amount, including any shipping costs for the forwarding, as soon as possible and no later than 14 calendar days after termination on your account refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement. We do not refund any costs for extra services such as evening delivery. We can only refund the amount when your package has returned to us, or when you can prove that you have returned the package to us.
When your order is damaged returned, we unfortunately do not return the entire amount. For further questions, please contact our customer service by sending an e-mail to [email protected]
You can return your order to Huykman and Duyvestein Zilverstraat 21, 2544EJ, The Hague.
How can I get in touch with customer service?
You can ask your question by sending an e-mail to [email protected] or you can call +31(0)70 20 40 121. If you have already placed an order, we kindly request you to mention your order number.
Where can I go with my complaint?
If you have a complaint, we kindly ask you to first contact our webshop via telephone number +31 (0) 70 20 40 121. or send an e-mail to [email protected] We will answer complaints that we receive via e-mail on working days within 24 hours. In the unlikely event that this is not possible due to crowds, we will answer it within 3 working days at the latest
We advise you to first report complaints to us by emailing [email protected] If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with a 3rd party yet, you are free to deposit your complaint via the European Union platform.
Where can I go with a compliment?
Do you have a compliment let us know on our compliments page you can enter your compliment and upload a photo if necessary! Click here if you want to go to the compliments page.