everything handmade 6 generations of craftsmanship

self-designed shoes durable and comfortable

Returns

Return purchased items
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. Pay attention! Items that are more than 50% discounted cannot be returned.

HOW CAN I RETURN AN ITEM?

  • Send us an e-mail with your return request to [email protected] Enter the following information in your return request:
    • Order number
    • Product (s)
    • Reason for return
    • We will send you a PostNL Label so that you can return your order free of charge.
  • Pack the item neatly and firmly (if possible in the original shipping box) and add the return form below to the package.
  • Stick the address label on the box so that the address of you is no longer visible.
  • Hand over the package to a PostNL service point or other parcel service and request a shipping receipt.
  • As soon as we have received and processed the package, you will be informed by e-mail and sums already paid will be refunded to you soon and at the latest within 14 days.

The item must be returned unused (including price tag / label and any accompanying accessories) and in its original condition and packaging – if reasonably possible.
Please note: returns that are lost or damaged during shipment or due to improper packaging cannot be processed.

Download here the return form (this form is also included with your order).
Do you want to return the entire order? Items already received must be returned to the return address below. Huykman and Duyvestein will refund the entire purchase price, including any calculated shipping costs.

WHAT ARE THE RETURN CONDITIONS?

  • The trial period is 14 days after receipt of the order.
  • The article is complete with wrapping paper of the shoe and shoe tensioners, unworn (passes may of course) and undamaged.
  • Add the return form to the shipment and fill it in completely (without this form we cannot process the shipment!).
  • Items that are more than 50% discounted cannot be returned.

TO WHAT ADDRESS CAN I SEND MY RETURN?

Zilverstraat 21 2544EJ The Hague The Netherlands

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Contact

Huykman & Duyvestein
Zilverstraat 21
2544 EJ Den Haag
[email protected]
+31(0)70 20 40 121

KvK 71334270
BTW 8586.74.385.B.01